Refund Policy

Last updated: September 13, 2026

Every Clara Deeds order is a one-time purchase of a bespoke digital report, prepared specifically for the property and documents you submit. This policy explains when a refund is available.

Before we've received all required documents

You can get a full refund any time before we've received every document required for your package. Just email hello@claradeeds.com with your order reference and we'll cancel your order and refund you in full.

Once we've received all required documents

The moment we've received every document required for your package, we begin analysis — and from that point on, we cannot offer a refund, because the work is bespoke and already underway. This is the case even if you later decide not to proceed with the property purchase, or no longer need the report.

If something goes wrong on our end

If we fail to deliver your report within a reasonable time of receiving everything required for your package, or the report we deliver does not match what you ordered, tell us at hello@claradeeds.com and we'll put it right — by completing the analysis, correcting the report, or, where that isn't possible, refunding you in full or in part.

How refunds are paid

We issue approved refunds ourselves, via PayPal, back to your original PayPal payment method. Refunds may take several business days to appear, depending on PayPal and your bank or card provider.

Your statutory rights

Nothing in this policy limits any right you have under mandatory consumer protection law in your place of residence that cannot be excluded by agreement.

Requesting a refund

Email hello@claradeeds.com with your order reference and the reason for your request. We aim to respond within 2 business days.